Privacy Policy

1. Introduction

This Privacy Policy explains how our pet supplies website collects, uses, stores, protects, and discloses your personal information when you browse our site, register an account, place orders, and use our related services. This policy complies with global mainstream privacy protection regulations including GDPR and CCPA. We attach great importance to user privacy security and promise to protect all user personal data in strict accordance with legal provisions.

By accessing and using our website services, you fully agree to the information collection and usage rules specified in this Privacy Policy. If you do not agree with any part of this policy, please stop using our website and related services immediately.

2. Information We Collect

2.1 Personal Identification Information

We collect necessary personal information that you actively provide during registration and ordering, including your user name, email address, phone number, shipping address, payment related billing information, and order record information. Such information is only used to complete order transaction, logistics delivery, and after-sales service.

2.2 Automatic Collected Technical Information

When you browse our website, we will automatically collect non-identifiable technical information through cookies and browser records, including your device type, IP address, browser version, website browsing track, residence time, and product viewing preferences. This information is used to optimize website operation, improve product display, and upgrade user experience.

3. How We Use Your Information

We only use your personal information for legitimate and authorized service purposes, including: processing and verifying your orders, completing product delivery and logistics notification, providing after-sales consultation and return and exchange services, replying to your customer service messages and feedback, pushing official preferential activities and product updates (with your consent), optimizing website functions and product categories, and preventing fraudulent transactions and illegal behaviors.

We will never sell, rent, or trade your personal private information to any third-party commercial institutions without your explicit authorization.

4. Information Storage & Security Protection

All user data is stored on encrypted and secure servers. We adopt industry-standard encryption technology, access authority management, and regular system security detection to prevent unauthorized access, disclosure, tampering, loss, or leakage of your personal information.

We will retain your personal information only within the time required by business and legal regulations. When the information is no longer needed, we will completely delete or anonymize your data through secure technical means.

5. Third-Party Service & External Links

Our website may contain third-party payment interfaces, logistics query links, and external website links. We are not responsible for the privacy protection policies and content of third-party platforms. Your browsing and use of third-party services shall be subject to the privacy rules of the corresponding third-party platforms.

6. User Rights

You have the right to view, modify, correct, and delete your personal account information and order data at any time. You can also apply to us for inquiry and deletion of your personal non-transaction data. If you want to cancel your account or withdraw your information authorization, please contact our customer service team via official email.

7. Policy Update & Contact

We reserve the right to update and revise this Privacy Policy irregularly according to business adjustments and legal requirement changes. The updated policy will be published on the official website, and the revised terms will take effect immediately after publication. Continued use of our website services after policy update means your recognition and acceptance of the new terms.

If you have any questions, disputes, or suggestions about our Shipping Policy and Privacy Policy, please contact our official customer support team via email.