Delivery Information

1. General Overview

This Shipping Policy applies to all orders placed on our pet supplies official website. We are committed to providing reliable, safe, and affordable global shipping services for pet products, including pet grooming supplies, smart pet devices, travel accessories, pet toys, and daily cleaning products. By placing an order on our website, you agree to the terms listed in this shipping policy.

All orders will be verified and processed within 1 to 3 business days after successful payment confirmation. Order processing does not include weekends, statutory public holidays, and major promotional peak seasons. All products undergo strict quality inspection and professional packaging before shipment to prevent damage, deformation, or contamination during transit.

2. Shipping Coverage & Delivery Time

We support international shipping to most mainstream countries and regions worldwide, including North America, the European Union, Southeast Asia, Australia, and New Zealand. For remote areas or regions with shipping restrictions, our customer service team will contact you via email to confirm alternative solutions or provide a full order refund.

Standard international shipping delivery time ranges from 7 to 15 business days after dispatch. Please note that delivery delays may occur due to customs clearance inspection, local logistics efficiency, extreme weather, holiday congestion, and other objective factors beyond our control. We provide real-time tracking numbers for all finished orders for you to check logistics status at any time.

3. Shipping Fees & Free Shipping Terms

Shipping costs are automatically calculated by the system based on the shipping destination, package weight, product volume, and logistics method. The exact shipping fee will be clearly displayed on the checkout page before order payment, with no hidden charges.

We offer regular free shipping promotions for global customers. All orders that reach the designated consumption threshold can enjoy free standard international shipping service. The free shipping threshold will be adjusted according to seasonal activities and regional policies, and the latest preferential rules shall prevail on the official website’s real-time display.

4. Order & Delivery Reminders

Customers must provide accurate and complete recipient information, including full name, detailed street address, postal code, and valid contact phone number and email. We will not be liable for package loss, delivery delay, return failure, or extra logistics costs caused by incorrect, incomplete, or invalid address information provided by customers.

If your package is lost, severely damaged, or stuck in logistics for a long time, please contact our official customer service within 7 days after the expected delivery date. We will verify the situation and provide solutions such as re-delivery, partial refund, or full refund according to the actual situation.